Privacy Policy
Your privacy matters to us at clyzatharion
Last updated: January 15, 2025
1. Introduction and Overview
At clyzatharion, we understand that your privacy is fundamental to your trust in our financial analysis platform. This comprehensive privacy policy explains how we collect, use, protect, and manage your personal information when you use our services at clyzatharion.com.
Our commitment goes beyond legal compliance – we believe in transparency and giving you complete control over your data. This policy covers all interactions with our platform, from initial registration through ongoing use of our financial analysis tools and educational resources.
We operate under Australian privacy laws and international best practices to ensure your information receives the highest level of protection. When you choose clyzatharion, you're choosing a partner that prioritizes your privacy as much as your financial success.
2. Information We Collect
We collect various types of information to provide you with personalized financial analysis and insights. Here's what we gather and why:
Personal Identification Information
This includes your name, email address, phone number, and business details you provide during registration.
Examples: Full name, work email, business phone, company name, job title
Financial and Business Data
Information about your business finances, industry sector, and analytical preferences to customize our services.
Examples: Revenue ranges, industry type, analysis preferences, financial goals
Usage and Technical Information
Data about how you interact with our platform, including login times, features used, and system performance.
Examples: IP address, browser type, session duration, clicked features, device information
Communication Records
Records of your interactions with our support team, feedback submissions, and participation in our programs.
Examples: Support tickets, feedback forms, webinar participation, email correspondence
3. How We Use Your Information
Your information serves specific purposes that directly benefit your experience with clyzatharion. We never use your data for purposes beyond what's outlined here:
- Delivering personalized financial analysis and insights tailored to your business needs
- Providing customer support and responding to your inquiries promptly
- Improving our platform's functionality and developing new features
- Sending relevant educational content and updates about our services
- Ensuring platform security and preventing fraudulent activities
- Meeting legal and regulatory requirements in Australia
- Analyzing usage patterns to enhance user experience and platform performance
We process your information based on legitimate business interests, contractual obligations, and your explicit consent where required. You can withdraw consent at any time for non-essential services.
4. Data Sharing and Third Parties
We maintain strict control over your information and limit sharing to essential service providers who help us deliver our platform effectively. Here's our approach to data sharing:
We Never Sell Your Personal Information
Your data is not a commodity. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share limited information with:
- Cloud hosting providers who maintain our platform infrastructure under strict security agreements
- Analytics services that help us understand platform usage patterns (using anonymized data)
- Payment processors for secure transaction handling (they receive only necessary payment information)
- Email service providers for delivering platform notifications and educational content
- Legal authorities when required by Australian law or to protect our legitimate interests
All third-party partners sign comprehensive data processing agreements and must meet our security standards. They can only use your information for the specific services they provide to us.
5. Your Privacy Rights
You have comprehensive rights regarding your personal information. We've made it easy to exercise these rights through our platform or by contacting our privacy team:
Right to Access
Request a complete copy of all personal information we hold about you, including how we've used it and who we've shared it with.
Right to Correction
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Right to Deletion
Request deletion of your personal information, subject to legal retention requirements for business records.
Right to Data Portability
Export your data in a structured format that you can transfer to another service provider if desired.
Right to Restrict Processing
Limit how we use your information while maintaining your account and essential services.
Right to Object
Opt out of marketing communications and non-essential data processing activities.
To exercise any of these rights, contact our privacy team at info@clyzatharion.com or use the privacy controls in your account dashboard. We respond to all requests within 30 days and provide regular updates on complex requests.
6. Security Measures and Data Protection
We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our security approach includes:
Encryption
All data transmission uses TLS 1.3 encryption, and sensitive data is encrypted at rest using AES-256 standards.
Access Controls
Strict role-based access controls ensure only authorized personnel can access your information.
Regular Audits
Quarterly security audits and penetration testing identify and address potential vulnerabilities.
Secure Infrastructure
Our platform runs on secure, monitored cloud infrastructure with automated threat detection.
Employee Training
All team members receive regular privacy and security training to maintain data protection standards.
Incident Response
Comprehensive incident response procedures ensure rapid response to any security concerns.
We maintain cyber insurance and work with leading security firms to ensure our protections remain current with evolving threats. Any security incidents are promptly investigated and reported according to Australian privacy law requirements.
7. Data Retention and Deletion
We retain your information only as long as necessary to provide services, meet legal requirements, and protect our legitimate business interests. Our retention schedule follows these principles:
Active Account Data
Personal and usage data is retained while your account remains active and for 12 months after account closure.
Financial Analysis Records
Business financial data is retained for 7 years to comply with Australian business record requirements.
Communication Records
Support tickets and correspondence are kept for 3 years for quality assurance and legal compliance.
Marketing Data
Marketing preferences and communication history are deleted within 30 days of unsubscribing.
System Logs
Technical logs for security and performance monitoring are retained for 24 months.
When retention periods expire, we securely delete information using industry-standard data destruction methods. You can request earlier deletion of most data types, though some information may need to be retained for legal compliance.
8. International Data Transfers
As an Australian-based company, we primarily store and process your information within Australia. However, some of our trusted service providers may process data in other countries with strong privacy protections.
When international transfers occur, we ensure:
- All transfers comply with Australian Privacy Principles and international data protection standards
- Service providers maintain equivalent privacy protections through contractual agreements
- Data processing occurs only in countries with adequate privacy protections
- You receive notification of any significant changes to our data processing locations
We regularly review the privacy practices of all international service providers to ensure they meet our standards and Australian legal requirements.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and provide personalized content.
Types of cookies we use:
- Essential cookies that enable core platform functionality and security
- Performance cookies that help us understand how users interact with our platform
- Preference cookies that remember your settings and customization choices
- Analytics cookies that provide insights into platform usage and improvement opportunities
You can control cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality. We provide detailed cookie information and controls in your account privacy settings.
10. Changes to This Privacy Policy
We regularly review and update this privacy policy to reflect changes in our practices, legal requirements, and platform features. When significant changes occur, we notify users through multiple channels:
- Email notification to all active users at least 30 days before changes take effect
- Prominent notice on our platform highlighting policy updates
- Detailed explanation of changes and their impact on your privacy
- Opportunity to review and accept updated terms or modify your account settings
We maintain an archive of previous policy versions so you can track changes over time. Continued use of our platform after policy updates indicates acceptance of the new terms.
Privacy Questions and Contact Information
Our privacy team is available to answer questions, process requests, and address concerns about your personal information.